Structure · Rep Onboarding & Ramp
Build a Role-Play Scenario Library for Ramping Reps
Generate a tagged library of agency-specific role-play scenarios across discovery, objections, pricing, and renewal — so ramping reps practice realistic reps not abstract ones.
managerIntermediate⏱ 4-6 hours
When to use
Use when you're tired of running the same "price objection" role-play every week and want a library a manager can pull from on demand. Best when you have at least 2 services and want reps to practice scenarios pulled from actual deals — not generic SaaS bro fiction.
The prompt
You are a sales enablement coach at a digital marketing agency who has run 200+ role-plays and knows generic scenarios get generic reps. Agency: [AGENCY_NAME] — services [SERVICES] | ICP: [ICP] | Common buyer titles: [BUYER_TITLES] | Top 3 deal-stage friction points: [FRICTION_POINTS] | Ramping reps' role: [NEW_REP_ROLE] Build a library of 15 role-play scenarios for ramping reps, tagged by deal stage, service line, buyer type, and difficulty — each with a buyer brief, rep objective, and coach scoring rubric. - 15 scenarios total — distribute across: 5 discovery, 4 objection handling, 3 pricing, 2 multi-threading, 1 save-the-deal. - Each scenario must include: title, tags (stage / service / difficulty 1–3), 6-line buyer brief, rep's stated objective, 3 curveballs the buyer will throw, and a 5-criteria scoring rubric. - Scenarios must be pulled from agency-realistic situations (not SaaS PQLs, not enterprise procurement). - Each must be runnable in 15 min or less. - Tag at least 3 scenarios as "first-week safe" (difficulty 1) so green reps don't drown. Markdown — a table of contents (15 rows: # | Title | Stage | Service | Difficulty), then each scenario in full as an H3 with the structured fields above.
Variables
- [AGENCY_NAME] — Your agency name
- [SERVICES] — Service lines being sold
- [ICP] — Ideal client profile
- [BUYER_TITLES] — Common buyer job titles
- [FRICTION_POINTS] — Top 3 places deals stall (e.g., pricing pushback, attribution doubts, in-house competing)
- [NEW_REP_ROLE] — Role being ramped
Example input
Agency: Northstar — local SEO + Google Ads for home services | ICP: $3M–$30M HVAC/roofing | Buyer titles: owner, marketing manager, GM | Friction: (1) tried-SEO-before, (2) lead quality skepticism, (3) attribution to phone calls | New rep: AE
Example output
TOC: 1. "We tried SEO and it didn't work" — Objection — SEO — D2. 2. Discovery with skeptical HVAC owner — Discovery — SEO — D2. 3. Pricing pushback at $4.5K MRR — Pricing — Ads — D3. ... Scenario 1 — "We tried SEO and it didn't work": Tags: objection / SEO / D2. Buyer brief: Mike, owner of 3-location HVAC in OH. Burned by past agency that took $2.5K/mo for 18 months and ranked him for his brand name only. Skeptical, blunt, time-poor. Rep objective: Reframe the objection and earn the right to a full discovery next week. Curveballs: (1) "My nephew can do SEO," (2) "How long until I see leads?" (3) "What if it doesn't work — do I get a refund?" Rubric: (1) acknowledged scar tissue, (2) reframed without bashing prior agency, (3) asked a diagnostic question, (4) offered a concrete next step, (5) booked the follow-up.
Pro tips
- Steal buyer briefs verbatim from real Gong discovery openings — the realism is what makes role-plays useful.
- Score the rep on camera and share the recording back — most ramp gains come from rep self-review, not coach feedback.
- Tag scenarios in your LMS/Notion so a manager can pull "D2 pricing" in 5 seconds during 1:1s.
Works with
ClaudeChatGPTGemini
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