Structure · Playbooks & SOPs
Create a Proposal-Stage Playbook
Define exactly how proposals get built, sent, and followed up on so deals don't stall after the pitch.
When to use
Use when proposals are inconsistent, take too long to build, or sit in inboxes with no follow-up. Best when you've already standardized discovery and need to bring the same rigor to the proposal step. Also useful when handing proposal-building from founder to a sales manager or ops person.
The prompt
You are a RevOps lead at a digital marketing agency standardizing how proposals move from discovery to signed contract. Agency: [AGENCY_NAME] — services: [SERVICES] | pricing model: [PRICING_MODEL] | proposal tool: [PROPOSAL_TOOL] | average days in proposal stage: [DAYS_IN_STAGE] | who builds proposals today: [BUILDER_ROLE] | CRM: [CRM_TOOL] Write a Proposal-Stage Playbook that defines the entire process from end-of-discovery to signed agreement for [AGENCY_NAME]. - This is a PLAYBOOK for one stage — not a generic sales process doc. - Must include: handoff checklist from discovery, required scoping inputs, build SLA in hours, send-day checklist, walkthrough vs. send-cold decision rule, follow-up cadence (days 1/3/7/14), and stage exit criteria. - Reference [PROPOSAL_TOOL] and [CRM_TOOL] by name in the steps. - Under 650 words. Markdown. Sections: Handoff In, Scoping Inputs, Build SLA, Send Checklist, Walkthrough Decision, Follow-Up Cadence, Stage Exit Criteria.
Variables
[AGENCY_NAME]Your agency's name[SERVICES]Service lines that flow through this stage[PRICING_MODEL]Retainer, project, performance, hybrid[PROPOSAL_TOOL]PandaDoc, Proposify, Better Proposals, Docs, etc.[DAYS_IN_STAGE]Current average to set a target against[BUILDER_ROLE]Founder, AE, ops manager, etc.[CRM_TOOL]Your CRM
Example input
AGENCY_NAME: Mile High Media | SERVICES: paid social + creative production | PRICING_MODEL: monthly retainer + ad spend tiers | PROPOSAL_TOOL: PandaDoc | DAYS_IN_STAGE: 11 | BUILDER_ROLE: founder builds today, moving to AEs | CRM_TOOL: Pipedrive
Example output
## Handoff In Discovery rep updates Pipedrive with: budget, decision-makers, current spend, deadline, recording link. Stage moves to 'Proposal' only when all 5 are present. ## Scoping Inputs Required before build starts: ad spend tier, creative volume/month, reporting cadence, kickoff date, contract length. ## Build SLA 24 business hours from handoff to draft in PandaDoc. AE owns. Founder reviews if deal >$8k/mo. ## Send Checklist - Pricing confirmed against rate card - Scope mirrors discovery notes verbatim - Names and titles correct - Loom walkthrough recorded ($5k/mo or multi-stakeholder. Otherwise send with Loom. ## Follow-Up Cadence Day 1: confirm received. Day 3: answer-questions nudge. Day 7: 'still a fit?' check-in. Day 14: break-up email + move to 'Lost - No Response' if silent. ## Stage Exit Criteria Exit to 'Won' on signature, or 'Lost' with reason code after Day 14. No deal sits in Proposal >18 days without manager review.
Pro tips
- Set a hard ceiling on days-in-stage and review weekly — proposals rot fast.
- Include a Loom walkthrough by default; written-only proposals close at lower rates.
- Pair this playbook with a Lost-Deal Closeout SOP so reasons get captured.
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