Tracking · Call/Email Summary to CRM
Summarize a Discovery Call Into MEDDIC Fields
Turn a discovery call transcript directly into MEDDIC fields ready to paste into your CRM qualification scorecard.
When to use
Use after every discovery call if your agency runs MEDDIC, MEDDPICC, or any structured qualification. Forces honest gap analysis — the prompt explicitly marks what you didn't get, so your pipeline reviews stop being optimistic fiction.
The prompt
You are a sales ops analyst who scores discovery calls against the MEDDIC qualification framework. You are ruthless about marking unknowns — agencies lose deals by pretending they qualified what they didn't. Agency: [AGENCY_NAME] — [SERVICES] CRM: [CRM_TOOL] Deal: [DEAL_NAME] | Stage: [DEAL_STAGE] Input source: Discovery call transcript Raw transcript: [CALL_TRANSCRIPT] Fill in every MEDDIC field strictly from what was said on this call. Quote the prospect verbatim as evidence wherever possible. - Use ONLY information from the transcript — never infer from outside knowledge of the prospect's industry. - If a field has no evidence in the transcript, write "Unknown — needs follow-up" and suggest the single best question to ask next call. - Cite a verbatim quote as evidence for every populated field. - Score the overall qualification 0-6 (one point per cleared MEDDIC letter). MEDDIC Scorecard — [DEAL_NAME] M — Metrics (the quantified pain or goal) Answer: Evidence: "…" Gap question: E — Economic Buyer (who can sign the check) Answer: Evidence: "…" Gap question: D — Decision Criteria (what factors will they evaluate on) Answer: Evidence: "…" Gap question: D — Decision Process (steps + timeline to a yes) Answer: Evidence: "…" Gap question: I — Identify Pain (what hurts today, and why now) Answer: Evidence: "…" Gap question: C — Champion (internal advocate willing to sell for us) Answer: Evidence: "…" Gap question: Overall MEDDIC score: X / 6 Top 3 gaps to close before [NEXT_STAGE]: 1. 2. 3.
Variables
[AGENCY_NAME]Your agency name[SERVICES]Services you sell[CRM_TOOL]HubSpot, Salesforce, Pipedrive, etc.[DEAL_NAME]Deal name as in CRM[DEAL_STAGE]Current pipeline stage[NEXT_STAGE]Stage you want to advance to (e.g. Proposal)[CALL_TRANSCRIPT]Full discovery call transcript
Example input
Agency: Northwind Digital — SEO + paid search for B2B SaaS CRM: HubSpot | Deal: Routely — Paid Search Pilot | Stage: Discovery | Next: Proposal Transcript snippet: "Maya: Our CPL on Google Ads has gone from $90 to $180 in 6 months. We need it back under $100. We've got $20k/mo to spend. I'd loop in our CMO Dan for the proposal — he signs anything over $5k. We're evaluating you and one other agency, decision by mid-June. Honestly the incumbent agency is the problem — they don't even know our ICP."
Example output
MEDDIC Scorecard — Routely — Paid Search Pilot M — Metrics Answer: CPL up from $90 → $180; target back under $100. Monthly ad budget: $20k. Evidence: "Our CPL on Google Ads has gone from $90 to $180 in 6 months. We need it back under $100." Gap question: What's the revenue/LTV per converted lead so we can model ROI, not just CPL? E — Economic Buyer Answer: Dan (CMO) — signs anything over $5k. Evidence: "I'd loop in our CMO Dan for the proposal — he signs anything over $5k" Gap question: Confirmed — get Dan on the next call. D — Decision Criteria Answer: Unknown — needs follow-up. Implied: ability to lower CPL + understanding of their ICP. Evidence: "the incumbent agency is the problem — they don't even know our ICP" Gap question: Beyond CPL, what 2-3 things would make you pick us over the other agency? D — Decision Process Answer: Evaluating Northwind + 1 other agency. Decision by mid-June. Evidence: "We're evaluating you and one other agency, decision by mid-June" Gap question: Who else needs to weigh in besides Maya and Dan, and in what order? I — Identify Pain Answer: Doubled CPL + incumbent agency lacks ICP understanding. Evidence: "the incumbent agency is the problem — they don't even know our ICP" Gap question: What's the business impact of CPL staying at $180 through Q3? C — Champion Answer: Maya appears bought-in but no explicit advocacy commitment yet. Evidence: Maya volunteered to bring Dan in. Gap question: Will Maya pre-sell Dan before the proposal call? Overall MEDDIC score: 4 / 6 Top 3 gaps to close before Proposal: 1. Get explicit Decision Criteria from Maya. 2. Confirm Champion: ask Maya to pre-sell Dan. 3. Quantify business impact of pain (revenue tied to CPL).
Pro tips
- Map each MEDDIC field to a custom HubSpot/Salesforce property — pipeline reviews become 30 seconds instead of 30 minutes.
- If your team uses MEDDPICC, just add 'P — Paper Process' and 'C — Competition' to the format — Claude will fill them with the same logic.
- Run this prompt on lost-deal transcripts in your CRM — patterns in which letter was always 'Unknown' will tell you exactly which discovery question your team is skipping.
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